Corporate Giant Jolts My Cynical Nature

by Mike on the Bottom

Shocker: Apple has a heart.

On my way back from the International Consumer Electronics Show in Las Vegas, my Laptop of Doom was stolen. This was the same laptop that nearly caused a TSA body cavity search at Dulles International Airport on my way to Vegas.

Anyway, I filed a report with the Las Vegas police, who are very nice and helpful. Las Vegas is an excellent place to get robbed.

Then I called our insurance agent. My claim included lost iTunes music stored on the laptop. I had failed to back up the downloaded music.

My insurance agent asked that I check with Apple and see if iTunes would replace the music free.

“SUUUURE they will,” I thought. “That’ll happen the same day an editor gets some compassion.”

So I emailed iTunes support.

Less than 24 hours later, I was stunned when iTunes support said yes and replaced my music free.

Wow.

Feel ... cynicism ... lifting. Faith ... in ... human ... race... growing.

I’m all warm and fuzzy, at least till the next idiot bumps into me, causes me to spill coffee on myself and doesn’t bother to say, “Excuse me.”

By the way, our 2-year-old, Jay, is listening to the song “Big Red Car” on my iPod right now.

“The Wiggles!” he just said. “Cool!”

Thanks, Jay. Your old man is hipper than you for at least a couple of more months.

Michael Zitz Beckham, aka Mike on the Bottom, is a journalist, baseball coach, father of two boys, and FOVG (friend of V-Grrrl).  She hopes the laptop of doom thief had to undergo a body cavity search in order to leave the airport, and that he arrived home only to discover he'd been robbed. Sometimes, life is fair.

Comments

[TB]

Oh that stinks about the laptop! I'm glad you had a semi-happy ending. Another reason I like Apple so much better than Microsoft. Can you imagine them doing the same thing? I can't.

[Denice]

That is almost unbelievable. I work for a big, cold corporation and that would never, in a million and one years, cross their minds to do something, just because it is the right thing to do...

[wordgirl]

That kind of thing only happens to other people, I fear. If I had called Apple...it would be "no dice". I just don't have that kind of karma.

[Brooke]

Man that sucks! But nice to know there is SOME good customer service out there.

[Melanhead]

Off-topic:

Grrrl, you've been tagged by the Perfect Partner Meme. :)