About two weeks ago, I decided to move my blog off of Yahoo 360 and onto its own site with its own domain name, www.v-grrrl.com. I wanted to liberate my writing from the suburbs of the Web and get it out into the mainstream where I could track visits to the site, see what people were reading, sort entries by topic, and develop the v-grrrl brand.
Initially, I envisioned a custom Web site with a unique masthead and some great art and photos. I soon realized I didn’t have the resources to invest in a professional custom design, so I signed on with a Web hosting site that offered software to support blogging and small businesses. I spent hours experimenting with the software, designing the look of my pages. Then I wrote an intro for my home page, edited it a dozen times, accidentally deleted it, and had to start over!
Not being a Web-Grrrl, I sometimes had to struggle to figure out how to get the pages to do what I wanted, especially when it came to indexing and archives. Last weekend I turned into a short-tempered shrew while I tried to unravel which combination of settings would get the results I was looking for. Once that was solved, I had to load and index all my content, which took a good three to four hours as I had more than 30 entries to format and archive. Finally, last Saturday I was ready to launch.
Because I wanted to simplify my Web site address and begin my branding, I went to register.com to register v-grrrl.com as my domain name and get a v-grrrl.com mailbox. I carefully filled out all the forms, paid by credit card online, and arranged for the domain name to forward to my Web site’s server, and my v-grrrl e-mail to land in my Yahoo box. I then went to my Web site, and set it up to receive the forwarding by mapping my domain name. When it was all done and my domain name was activated, I felt like uncorking champagne. Except it didn’t work. Not only did www.v-grrrl.com not take me to my new blog, it took me to a register.com page that was advertising chains, studs, spiked collars, sex wrestling, and punk rock. V-Grrrl had been punk’d in every sense of the word!
I went back and checked all my settings, but when I tried to get to v-grrrl.com, I once again landed on the punk page at register.com. I e-mailed my Web hosting service who advised that my setup was correct on their end, and I should contact register.com to see what was going on. So I went to the customer service page, which includes glowing testimonials about their user-friendly tech support and prompt service, and sent them an e-mail describing my problem.
Meanwhile, I get an e-mail from register.com’s call center manager, which handles its orders. My purchase of the domain name and mailbox have been flagged as “suspicious” and halted. I’m instructed to fax a copy of a government issued photo ID, a signed statement authorizing the transaction, and a physical address---or my domain name will be deleted! I’m shocked—v-grrrl.com is being held hostage by J.D. Powers and Associates!
All I can guess is that because the transaction was initiated overseas, it was flagged as irregular. Regardless, I’m not faxing anything to anyone. I send them an e-mail, explain I’m overseas and tell them I’m registered at the Brussels American Embassy as an ex-pat. They e-mail me back, say they’ve reviewed my case and my transaction has been processed. V-grrrl.com is release unharmed—right?
No! When I punch in v-grrrl.com to celebrate my success, I discover I’m still in chains, shackled to the damn register.com page with the punk rock ads. My new site is out of reach. Days later, register.com still hasn’t responded to my increasingly pointed questions, despite promises for a response within 24-hours.
My pissed-off-o-meter is in the red hot zone. I am an angry (not-so-young) woman. I may have started out pure as white bread in surburbia, but now I’m relating to the visual image of the spike collar, heavy chains, and black eyeliner. I feel disenfranchised by the register.com establishment, which has stifled my creative voice! I’m ready for the counter culture. My new persona is going to pop in Green Day’s “American Idiot” and sing above the din of the screaming guitars. V-Grrrl has become V-Growl. Bring on the black leather.
© 2005 Veronica McCabe Deschambault. All rights reserved.
October 6, 2005